Refund policy
7-day trial, no charge until day 7. After that, case-by-case.
### The trial
All paid plans include a 7-day trial. You add a card up front but aren't charged until day 7 — cancel any time before then and you pay nothing.
### After the trial
We handle refunds case-by-case. We'll refund without much pushback for:
- **Broken renders** you couldn't get working and we couldn't fix.
- **Billing errors** — double-charge, wrong plan, renewal you missed cancelling by a day or two.
- **Service degradation** during your billing period that materially affected use.
We will not refund for:
- "I didn't use it this month." Cancel before the next cycle instead.
- Renders that completed successfully and were downloaded.
### Annual plans
We don't offer annual billing yet. When we do, refunds will be **pro-rated** for the unused months minus a small admin fee. We'll update this page when annual lands.
### Process
1. Email **support@vibeedit.video** from the address on the account.
2. Include the order id from your billing receipt and a one-line reason.
3. We reply within 2 business days. Approved refunds hit your card in 5–10 days depending on your bank.